1. Service Description
Rockhawk Pty Ltd trading as Leagen (ABN 17 673 537 123) ("Leagen", "we", "us", "our") provides an AI-powered chatbot and CRM platform designed for Australian Registered Training Organisations (RTOs). The platform enables RTOs to deploy AI agents on their websites that handle student inquiries, course enrolments, and knowledge management with human oversight for edge cases.
The platform includes the following core capabilities:
- AI-powered chat agents deployable via embeddable widget
- Knowledge base management with document upload and web scraping
- Conversation monitoring with real-time escalation
- Integration with student management systems (e.g., aXcelerate)
- Enrolment facilitation and CRM features
- Team collaboration and workspace management
2. Account Terms
Account Creation
To use the Leagen platform, you must create an account. Each account creates a separate workspace. You may be invited to additional team workspaces by other account owners.
Account Ownership
The person who creates a workspace is the account owner. Account owners can invite team members and assign roles with specific permissions. Account owners are responsible for all activity within their workspace.
User Responsibilities
You are responsible for:
- Maintaining the security of your account credentials
- All activity that occurs under your account
- Ensuring your use complies with applicable laws, including the Privacy Act 1988 and ASQA Standards for RTOs 2015
- Maintaining accurate and current account information
- Configuring your AI agents with appropriate and accurate information
3. Acceptable Use
Prohibited Activities
You must not use the platform to:
- Violate any applicable law, regulation, or third-party rights
- Provide false, misleading, or deceptive information to students
- Deploy AI agents that impersonate real individuals
- Attempt to circumvent security measures, rate limits, or access controls
- Use the platform for any purpose other than legitimate RTO operations
- Transmit malware, viruses, or other harmful code
- Interfere with or disrupt the platform or its infrastructure
Content Standards
Knowledge base content, agent configurations, and system prompts must be accurate, lawful, and appropriate for the educational context. You are responsible for the accuracy of information your AI agents provide to students.
4. Data Processing
Your use of the platform is subject to our Privacy Policy, which describes how we collect, use, and protect personal information.
If you are an RTO using the platform to process student data, you must enter into a Data Processing Agreement (DPA) with Leagen before deploying enrolment features. The DPA governs the processor/controller relationship between Leagen and your organisation.
You are responsible for ensuring that your use of the platform complies with the Australian Privacy Principles (APPs) and any applicable ASQA requirements regarding student data handling.
5. Intellectual Property
Platform Ownership
Leagen owns all rights, title, and interest in the platform, including its software, design, features, and documentation. These terms do not grant you any right to use Leagen's trademarks, logos, or branding except as necessary to use the platform.
Your Content
You retain ownership of all content you upload to the platform, including knowledge base documents, agent configurations, and conversation data. You grant Leagen a limited licence to process this content solely for the purpose of providing the platform services to you.
AI-Generated Content
Responses generated by AI agents are created using your knowledge base content and AI model processing. You are responsible for reviewing and ensuring the accuracy of AI-generated content provided to your students.
6. Service Availability
We strive to maintain high availability of the platform but do not guarantee uninterrupted or error-free operation. The platform is provided on a best-effort basis.
- Planned maintenance: We will provide reasonable notice of scheduled maintenance that may affect availability
- Unplanned outages: We will use commercially reasonable efforts to restore service promptly
- Third-party dependencies: Platform availability may be affected by third-party services including hosting providers, AI model providers, and integration partners
No service level agreement (SLA) is provided at this time. SLA terms may be introduced in future subscription tiers.
7. Limitation of Liability
To the maximum extent permitted by law:
- Leagen is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform
- Leagen's total liability for any claim arising from these terms shall not exceed the total fees paid by you in the 12 months preceding the claim
- Leagen is not responsible for the accuracy of AI-generated responses or enrolment decisions made based on AI recommendations. Human oversight of AI operations is your responsibility
Nothing in these terms excludes or limits liability that cannot be excluded or limited under Australian Consumer Law.
8. Termination
By You
You may close your account at any time by contacting support@leagen.co. On account closure:
- Your workspace and all associated data will be soft-deleted (marked as inactive)
- You may request a data export before closure
- Active subscriptions will be cancelled at the end of the current billing period
By Us
We may suspend or terminate your account if:
- You violate these terms of service
- Your use poses a security risk to the platform or other users
- Required by law or regulatory action
- Your account has been inactive for an extended period
We will provide reasonable notice before termination where practicable, except in cases of security risk or legal requirement.
Data After Termination
Following account closure, your data will be retained in a soft-deleted state for 30 days to allow for recovery. After 30 days, data may be permanently removed from our systems, except where retention is required for legal or compliance purposes.
9. Governing Law
These terms are governed by and construed in accordance with the laws of Australia, specifically the laws of New South Wales. You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales for any disputes arising from these terms.
10. Changes to Terms
We may update these terms from time to time. When we make material changes:
- We will notify you via email to the address associated with your account
- We will post the updated terms on this page with a revised "Last Updated" date
- Material changes will take effect 30 days after notification
Your continued use of the platform after the effective date of changes constitutes acceptance of the updated terms. If you do not agree with the changes, you may close your account before the effective date.
11. Contact
For questions about these terms, contact us at:
- Email: support@leagen.co
- Privacy enquiries: privacy@leagen.co
Effective Date: 13 September 2026
Last Updated: 13 September 2026
Version: 1.0
